Privacy Policy for Amana Miles App

Last Updated: December 28, 2024

Thank you for using Amana Miles App ("we," "us," or "our"). This Privacy Policy outlines how we collect, use, and protect your personal and non-personal information when you use our vehicle maintenance tracking and mileage logging platform.

By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree with the practices described in this policy, please do not use our services.

1. Information We Collect

1.1 Personal Data

We collect the following personal information from you:

Name: We collect your name to personalize your experience and provide customer support.
Email: We collect your email address for account management, service notifications, and communication.
Payment Information: We collect payment details to process your subscriptions securely. Payment information is processed by trusted third-party processors (Stripe) and is not stored on our servers.

1.2 Vehicle and Maintenance Data

Vehicle Information: Make, model, year, VIN, license plate, and other vehicle identifiers you provide.
Maintenance Records: Service dates, mileage readings, maintenance types, costs, and service provider information.
Mileage Logs: Trip details, odometer readings, and driving data you input into the system.

1.3 Non-Personal Data

We use cookies and similar technologies to collect non-personal information such as IP addresses, browser types, device information, and usage patterns to improve our services and user experience.

2. Purpose of Data Collection

We collect and use your data ONLY to:
- Provide vehicle maintenance tracking and mileage logging services
- Send service reminders and maintenance alerts
- Generate analytics and reports about your vehicle usage
- Process subscription payments and manage your account
- Provide customer support and troubleshoot technical issues
- Improve our services and develop new features

WE WILL NEVER:
- Sell your data to third parties, advertisers, or data brokers
- Share your information with anyone except as required by law
- Use your data for purposes other than providing you service and support
- Show you targeted ads based on your vehicle data

3. Data Security & Protection

3.1 How We Protect Your Data

Amana Miles uses enterprise-grade security measures to protect your information:
- Data is stored securely using industry-standard encryption (AES-256)
- Daily automated backups ensure your data is never lost
- Secure HTTPS connections protect data in transit
- Regular security updates and monitoring

3.2 Data Storage & Backups

- Your data is stored in secure cloud infrastructure with enterprise-grade security
- Automated daily backups with 30-day retention
- 99.9% uptime guarantee
- Geographic redundancy for disaster recovery

3.3 Your Data, Your Control

- You can export all your data anytime in CSV or PDF format
- You can delete your account and all associated data anytime (GDPR Article 17)
- Account deletion is immediate and permanent - we do not retain your data after deletion
- No lock-in: full data portability guaranteed

3.4 Security Transparency

While we implement industry best practices for data security, Amana Miles has not undergone a formal third-party security audit. We are transparent about our security posture and continue to improve our protections.

4. GDPR Compliance

4.1 Your Data Rights

Under the General Data Protection Regulation (GDPR), you have the following rights:
- Right to Access: Request a copy of all personal data we hold about you
- Right to Rectification: Correct inaccurate or incomplete data
- Right to Erasure: Request deletion of your personal data ("right to be forgotten")
- Right to Data Portability: Export your data in a machine-readable format (CSV/PDF)
- Right to Object: Object to processing of your data for marketing purposes
- Right to Restrict Processing: Request limitation of how we process your data

4.2 How to Exercise Your Rights

You can exercise these rights directly through your account settings:
- Data Export: Settings → Data Export → Download your data
- Account Deletion: Settings → Danger Zone → Delete Account
- Marketing Opt-out: Settings → Notifications → Uncheck marketing emails

For additional requests, contact our support team at support@amanamiles.app.

4.3 Data Processing Agreement (DPA)

For Enterprise customers requiring a formal Data Processing Agreement (DPA), please contact sales@amanamiles.app. We process data as outlined in our Terms of Service and this Privacy Policy.

4.4 Legal Basis for Processing

We process your data under the following legal bases:
- Contractual Necessity: To provide our services as outlined in our Terms of Service
- Legitimate Interest: To improve our services and prevent fraud
- Consent: For marketing communications (you can withdraw consent anytime)

5. Data Sharing and Security

WE NEVER SELL, TRADE, OR RENT YOUR DATA.

Your personal and vehicle information is NEVER shared with:
- Advertisers or marketing companies
- Data brokers or aggregators
- Third-party analytics beyond basic website metrics
- Any entity for purposes other than providing you service

We may share data ONLY in these limited circumstances:
- With essential service providers (payment processing via Stripe, secure cloud hosting) who are contractually bound to protect your data
- When required by law, court order, or to protect our legal rights
- With your explicit written consent for a specific purpose

All third-party service providers we work with are vetted for security and privacy compliance.

5.1 Support Access to Your Data

When you contact support, our team may access your account data ONLY to:
- Troubleshoot technical issues you're experiencing
- Recover data if you've lost access to your account
- Investigate billing discrepancies or payment issues
- Respond to your specific support request

Support access is:
- Logged and auditable
- Time-limited to the duration of your support ticket
- Never used for marketing or any purpose beyond resolving your issue
- Protected by strict internal privacy policies

6. Data Retention

We retain your data as long as your account is active. 

**If you cancel your subscription:**
- Your account remains active with Free plan limits (1 vehicle)
- All your data remains accessible
- You can export or delete your data anytime

**If you delete your account:**
- All data is permanently deleted immediately (GDPR Article 17)
- This action cannot be undone
- You will need to create a new account to use our services again

You may request data deletion at any time through Settings → Account → Delete Account.

7. Children's Privacy

Amana Miles App is not intended for children under 13. We do not knowingly collect personal information from children.

8. Your Rights

You have the right to:
- Access, update, or delete your personal information
- Export your vehicle and maintenance data
- Opt out of marketing communications
- Request clarification about our data practices

9. Updates to Privacy Policy

We may update this Privacy Policy periodically. We will notify users of significant changes via email and in-app notifications.

10. Contact Information

For privacy-related questions or requests, please contact our support team through the app or website.

By using Amana Miles App, you consent to the terms of this Privacy Policy.